The Hurdle project is a community support project which provides support for parents who have experienced or are at risk of the removal of a child within the care system.
We need to keep certain information (data) to provide you with support.
We use two legal bases for processing information under GDPR:
In most adult services data is processed under ‘contract’ as we need this information to provide effective and efficient support. Once the information is given to us, we do not need permission to process it. There is also data that we need to ask for, for which we DO need consent:
Your data will not be used for any automated decision making.
We will collect information from you, the person who refers you to us, or other professionals having contact with you, and anyone else you would like us to speak to about your needs.
We will only share information with professionals (e.g. your social worker, Consultant/GP), in the context of providing a service to you, only when it is necessary, and only with your consent. If there is an emergency, we may still need to share your data with other agencies, but we will only do this to keep you or others safe and if it is within your vital interests.
If a situation arises which is potentially a safeguarding issue we will share, without your consent, your data with the relevant authorities to ensure safety for both yourself and others.
Monitoring or statistical data will be shared with funders/commissioners, but we will not share identifiable information with them. Where we provide services in partnership with other agencies, we will ensure they sign a Data Sharing Agreement to keep your data safe.
We will collect your data onto paper forms, or directly onto a secure service database. We will keep paper forms securely and destroy them as soon as we don’t need them anymore (in most cases this will be as soon as the data has been transferred onto our secure database). Our databases are only accessible with individual staff passwords. Access within our databases is restricted to those people who need to see it as part of their job. With regard to retention please see regulatory requirements i.e. Ofsted, Charity Commission, Companies House and the company’s Retention of Records and Destruction Policy.
Your rights and your personal data
Unless subject to an exemption (under the GDPR), you have the following rights with respect to your personal data:
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted.
To exercise all relevant rights, queries or if you wish to raise a complaint on how we have handled your personal data, in the first instance you can contact the project manager
Kelly Moore – 02476502800
If you are not happy with the outcome you can complain to the Chief Executive (Carly Davis and Jim Evans our Data Protection Officers) who will investigate the matter.
If you believe we are processing your data unfairly you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) Tel: 03031231113.
We are currently only accepting closed referrals. We hope to take direct referrals soon. Please contact us if you would like more information.