Our Core Values

What our values mean to us

Our values really mean something to all of us at Hurdle.

They are a set of beliefs which all of us share, which help to inform how we work with parents, how we recruit staff and volunteers, and how we make decisions about our service.

Our core values have been developed through listening to parents’ experiences and by finding out what is important to them.

These are Hurdle’s core values and what we believe:

Relationships are built on trust and respect

  • We do not judge.
  • We empower you to have choice and control over your own life.
  • We listen.
  • We are open and honest with each other.
  • We are consistent.
  • We recognise and actively aim to reduce power imbalances.
  • We see everyone as an individual and respect differences.


Empathy and compassion for what you have been through

  • We take time to understand your past and experiences.
  • We want to learn about your past experiences and understand how they impact on you today.
  • We genuinely care.
  • We provide an opportunity to reflect on what’s happened to you and encourage you to grow.
  • You are the expert of your own life


Everyone has the capacity change

  • We believe everyone can change.
  • We are aspirational about you achieving your goals.
  • We recognise your strengths and what is working well.
  • We believe no aim is too big or too small.
  • We are passionate about supporting people to achieve positive changes in their lives.


Partnership Working

  • We communicate regularly and promote open conversations.
  • We take every opportunity to hear your views and act on your feedback.
  • Your ideas help shape our service and what we provide.
  • Success is measured by your experience.
  • We encourage shared experiences and learning from each other.


Always believing in better

  • We encourage collaborative working.
  • We learn from other’s and share our own areas of expertise.
  • We aim to reach as many families as we can.
  • We continually strive to improve.
  • Our approaches are creative and adaptable.
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